Question 1

Do you ship internationally?

Accepted Answer

At this time, we ship within the United Kingdom (mainland UK) only.

Due to shipping complexity and costs following Brexit, international shipping is not currently available.

This may change in the future as the shop grows.

Question 2

What payment methods do you accept?

Accepted Answer

We accept a range of secure payment methods at checkout, including:

• Credit and debit cards (Visa, Mastercard, American Express, and others)
• PayPal
• Apple Pay
• Google Pay
• Klarna (Buy Now, Pay Later, where available)

All payments are processed securely through trusted payment providers.

Question 3

Is it safe to pay on your website?

Accepted Answer

Yes. All payments are processed securely through trusted third-party payment providers.

We do not store or have access to your full payment details.

Question 4

Is shipping included in the price?

Accepted Answer

For some items, including handmade bookmarks, standard UK shipping is included in the item price.

This standard delivery option is untracked. Where tracked shipping or alternative delivery options are available, these will be clearly displayed at checkout.

Question 5

Will my order be tracked?

Accepted Answer

Standard shipping for bookmarks is untracked.

If tracked shipping is offered for an item, this will be clearly indicated at checkout, and tracking details will be provided once the order has been dispatched.

Question 6

How long will my order take to arrive?

Accepted Answer

Orders are typically processed and dispatched within 3–7 working days, unless otherwise stated on the product listing.

Delivery time is additional and usually takes 2–5 working days after dispatch for standard UK delivery.

Please note that processing time and delivery time are separate.

Question 7

Are your bookmarks handmade?

Accepted Answer

Yes. All bookmarks sold through the shop are handmade, which means small variations in colour, finish, or detail may occur.

These variations are part of the character of handmade items, making each piece unique.

Question 8

What should I do if my order arrives damaged or incorrect?

Accepted Answer

If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery with your order number and a brief description of the issue.

Photographs may be requested to help us assess the problem. Where appropriate, we will offer a replacement or a refund.

Question 9

Do you accept returns for change of mind?

Accepted Answer

Due to the handmade and often limited nature of our items, we do not generally accept returns for change of mind, personal preference, or ordering the wrong item.

This does not affect your statutory rights under UK consumer law.

Full details can be found on our Returns & Refunds page.

Question 10

What if I entered the wrong delivery address?

Accepted Answer

Please check your delivery details carefully at checkout.

We cannot be responsible for orders delayed or lost due to incorrect or incomplete address information provided at the time of ordering.

Question 11

Are your items suitable as gifts?

Accepted Answer

Yes. Many customers purchase our items as gifts.

Please note that at this time, we do not offer gift wrapping or personalised messages unless explicitly stated on the product listing.

Question 12

How can I contact you?

Accepted Answer

If you have any questions about your order or the shop, you can contact us at:

fayrekehoe@gmail.com

We aim to respond within a reasonable timeframe.

Frequently Asked Questions